Frequently Asked Questions
Everything you need to know about your next audio upgrade.
What is the 365-day return policy?
At Headphones.com, we offer a world-class 365-day return policy. If you aren't completely satisfied with your purchase, you can return it for a full refund or store credit within one year of the purchase date, provided the item is in its original condition.
How long does shipping take within the United States?
We offer free 2-day shipping on most orders over $100 within the contiguous United States. Orders are typically processed within 24 hours on business days.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and customs duties are calculated at checkout based on your location and the weight of the items.
Are the products sold on your site covered by warranty?
Absolutely. As an authorized dealer for every brand we carry, all products come with the full manufacturer's warranty. We also provide dedicated support to help you navigate the warranty process if an issue arises.
Can I get expert advice on which headphones to choose?
Yes! Our team of audio enthusiasts is available via live chat, email, or phone to help you find the perfect match for your listening preferences and budget.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and offer flexible financing options through Affirm so you can buy now and pay over time.